Cancellation Policy


If you wish to cancel or reschedule for a later date, you must do so 24 hours prior to the appointment or a $25 re-booking fee per pet would be incurred and all fees must be paid in full before being serviced for future appointments. We do understand that there may be emergencies that will prohibit you from keeping your appointment, and those cases may not result in a fee.

If you arrive more than 15 minutes later than your appointment time, we must reschedule your appointment, and a $25 re-booking fee per pet would be incurred and all fees must be paid in full before being serviced for future appointments.

If you simply do not show up, or cancel within two hours of your reservation start time, a $25 re-booking fee per pet would be incurred and all fees must be paid in full before being serviced for future appointments.

Also, since Weekends are the busiest days of the week for us and book up very quickly, many times weeks in advance, if you simply do not show up, or cancel within two hours of your scheduled weekend appointments an additional $25 weekend fee will be incurred.