Cancellation Policy

Refunds & Cancellation

If you wish to cancel or reschedule for a later date, you must do so 48 hours prior to the appointment. All cancellations not made within 48 hours of the appointment could incur up to the full charge of the original service. In addition, a $25 re-booking fee may be applicable and all fees must be paid in full before being serviced for future appointments. We do understand that there may be emergencies that will prohibit you from keeping your appointment, and those cases may not result in a fee.

If you fail to meet your groomer at the set appointment location or meet them more than 15 minutes later than your appointment time, you could incur up to the full charge of the original appointment and a $25 re-booking fee per pet. All fees must be paid in full before being serviced for future appointments.

For weekend appointments, any lateness or cancellations will result in being charged the full amount of your original appointment.